Privacy Policy

At ibis-trek, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or enroll in our courses.

Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you:

• Register for a course or program
• Create an account on our platform
• Subscribe to our newsletter
• Contact us with inquiries
• Participate in community forums

This information may include:

• Name and contact information (email address, postal address)
• Payment information (processed securely through third-party payment processors)
• Professional information (experience level, goals, areas of interest)
• Course progress and completion data
• Communications and correspondence with us

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referral sources and navigation patterns
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our courses and services
• Process your enrollment and manage your account
• Send you course materials, updates, and communications
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience
• Send marketing communications (with your consent)
• Prevent fraud and ensure platform security
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers include:

• Payment processors
• Email service providers
• Course hosting platforms
• Analytics services
• Customer support tools

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to our processing of your information
• Portability: Request transfer of your information to another service
• Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

ibis-trek
127 Kingsway
London WC2B 6NH
United Kingdom
Email: [email protected]